Website Copyright Policy  
Material featured on this Website may be reproduced free of charge. However, the material has to be reproduced accurately and not to be used in a derogatory manner or in a misleading context. Wherever the material is being published or issued to others, the source must be prominently acknowledged. However, the permission to reproduce this material shall not extend to any material which is identified as being copyright of a third party. Authorization to reproduce such material must be obtained from the departments/copyright holders concerned

Content Contribution, Moderation & Approval Policy (CMAP)  

Content would be contributed by the authorized Content Manager in a consistent fashion to maintain uniformity and to bring in standardization along with associated metadata and keywords. In order to present the content as per the requirement of the viewer, organize the content in categorized manner and to retrieve the relevant content efficiently, the content is contributed to the website. The content on the website goes through the entire life-cycle process of:-







Once the content is contributed it is approved and moderated prior to being published on the Website. If the content is rejected at any level then it is reverted back to the originator of the content for modification.CCL has prescribed the appropriate Moderator & Approver for each of the content element.

Content Archival Policy (CAP)  

The content components are created with metadata, source and validity date. There would be some content which is permanent in nature and for such content it is assumed that the content would reviewed in every ten years unless it is edited / deleted based on requirement. The content shall not be displayed on the Website after the validity date. Some of the short lived content components like tenders, recruitment etc., which will not have any relevance on the website after the intended purpose. The content components like documents, reports, latest news is regularly reviewed as per the Content Review Policy. If content is not relevant, then the content is archived and no longer published on the Website. The above mentioned policy in force and will be followed while maintaining the website.

Content Review Policy (CRP)  

All possible efforts are taken to keep the content on the Website current and up-to-date. This Content Review Policy defines the roles and responsibilities of the website content review and the manner in which it need to be carried out. Review Policies are defined for the diverse content elements. The Review Policy is based on different type of content elements, its validity and relevance as well as the archival policy. The entire website content would be reviewed for syntax checks once a quarter by the CCL Team.

Website Hyperlinking Policy  

Links to external websites/portals

At many places in this Website, you shall find links to other Websites/Portal/Web Application/Mobile applications. These links have been placed for your convenience. CCL is not responsible for the contents of the linked destinations and does not necessarily endorse the views expressed in them. Mere presence of the link or its listing on this Website should not be assumed as endorsement of any kind. We cannot guarantee that these links will work all the time and we have no control over availability of linked destinations.  

Links to our Website by other Websites/Portals

We do not object to you linking directly to the information that is hosted on this Website and no prior permission is required for the same. However, we would like you to inform us about any links provided to this Website so that you can be informed of any changes or updates therein. Also, we do not permit our pages to be loaded into frames on your site. The pages belonging to this Website must load into a newly opened browser window of the User.

Website Privacy Policy  

CCL does not automatically capture any specific personal information from you (like name, phone number or e-mail address), that allows us to identify you individually We do not sell or share any personally identifiable information volunteered on this site, if any, to any third party (public/private). Any information provided to this Website will be protected from loss, misuse, unauthorized access or disclosure, alteration, or destruction.

We do not object to you linking directly to the information that is hosted on this Website and no prior permission is required for the same. However, we would like you to inform us about any links provided to this Website so that you can be informed of any changes or updates therein. Also, we do not permit our pages to be loaded into frames on your site. The pages belonging to this Website must load into a newly opened browser window of the User.

Terms & Conditions/ Disclaimer  

This official website of CCL, a Govt. of India Undertaking has been developed to provide information to the general public, existing CCL Customers and potential customers. Though all efforts have been made to ensure the accuracy and currency of the content on this website, the same should not be construed as a statement of law or used for any legal purposes. Incase of any ambiguity or doubts, users are advised to verify/check with CCL and/or other sources, and to obtain appropriate professional advice. Under no circumstances CCL will be liable for any expense, loss or damage including, without limitation, indirect or consequential loss or damage, or any expense, loss or damage whatsoever arising from use, or loss of use, of data, arising out of or in connection with the use of this website. These terms and conditions shall be governed by and construed in accordance with the Indian Laws. Any dispute arising under these terms and conditions shall be subject to the exclusive jurisdiction of the courts of India. The information posted on this website could include hypertext links or pointers to information created and maintained by Government, non-government/private organizations. CCL is providing these links and pointers solely for your information and convenience. When you select a link to an outside website, you are leaving the CCL website and are subject to the privacy and security policies of the owners/ sponsors of the outside website.

     CCL does not guarantee the availability of such linked pages at all time

     CCL cannot authorize the use of copyrighted materials contained in linked websites. Users are advised to request such authorizations from the owner of linked website.

      CCL does not guarantee that linked websites comply with Indian Government Web Guidelines.

Website Monitoring Policy  

CCL has a Website Monitoring Policy in place and the website is monitored periodically to address and fix the quality and compatibility issues around the following parameters:

     Functionality: All modules of the website are tested for their functionality.

     Broken Links: The website is thoroughly reviewed to rule out the presence of any broken links or errors.


Website Contingency Management Policy  

The presence of the website on the Internet and very importantly the site is fully functional all the times. It is expected of the CCL website to deliver information and services on a 24x7 basis. Hence, all efforts should be made to minimize the downtime of the website as far as possible.
It is therefore necessary that a proper Contingency Plan to be prepared in handling any eventualities and restore the site in the shortest possible time. The possible contingencies include:
Defacement of the website: All possible security measures are taken for the website to prevent any possible defacement/hacking by unscrupulous elements. However, if despite the security measures in place, such an eventuality occurs, there is a proper contingency plan, which will immediately come into force. If it has been established beyond doubt that the website has been defaced, the site will be immediately blocked. The contingency plan clearly indicates as to who the person is authorised to decide on the further course of action in such eventualities. The complete contact details of this authorised person must be available at all times with the web management team. Efforts are to be made to restore the original site in the shortest possible time.
Data Corruption: A proper mechanism is worked out by the concerned in consultation with their web hosting service provider to ensure that appropriate and regular back-ups of the website data are being taken. These enable a fast recovery and uninterrupted availability of the information to the citizens in view of any data corruption.
Contingency Plan

1.  Case of defacement:-: In case of defacement of website, the following actions are taken.

   The defacement event will be intimated to CERT-IN

    Necessary action will be taken so as not to reoccur the defacement.

    From clean backup the website data is restored, if required.

    The website will be re-checked.

2.   Data Corruption: In case of data corruption, the clean data will be uploaded in CCL website with latest clean backup.

3.   Hardware/Software Crash: Though such an occurrence is a rarely, still in case the server on which the website is hosted crashes due to some unforeseen reason, efforts will be made to diagnose the problem that led to hardware / software crash. Necessary corrections or rectification are made to hardware / software in order to restore website.

Website Security Policy  

CCL website contains information which is freely accessible, and may be viewed by any visitor. However, the website maintains a copyright interest in the contents of all of its websites. Except for authorized security investigations and data collection, no attempts will be made to identify individual users, if any. The Website Privacy Policy details our position regarding the use of personal information provided by customers/visitors. Unauthorized attempts to upload information or change information are strictly prohibited, and may be punishable under the Information Technology Act, 2000.  

User ID and Password Policy  

Users who are granted password access/upload the information are prohibited from sharing those passwords with or divulging those passwords to any third parties. User will notify us immediately in the event a User ID or password is lost or stolen or if User believes that a non-authorized individual has discovered the User ID or password.