Area- Headquarter, Posted on- 06-07-2019
Central Coalfields Limited (CCL) on Saturday organized a “Kayakalp Samadhan Sabha(KSS)” to smoothen its existing grievance redressal process by seamlessly allowing stakeholders to directly interact with CMD, CCL Sri Gopal Singh at Vichar Manch, Darbhanga House, CCL. On every first Saturday of every month, KSS will be organized in which stakeholders can directly interaction with the higher management to resolve their issues.
Stakeholders from command areas of the company have come to attend the 1st KSS in which CMD CCL Shro Gopal Singh, Director (Pers) Sri R S Mahapatro and Director (Tech/Oprns) Sri V K Srivastava were present. All areas GMs were also connected through a video conferencing. General Mangers/HODs from headquarters along with Staff Officers of Areas, Union Representative were present in a packed hall. Eighteen stakeholders have lodged their complaint related with jobs, non-payment of dues, cleanliness etc.
27 individuals were handed over employment letter under the R&R Policy during the program. These individual have given their land to the company for coal mining. It is to be noted that 101 dependents of CCL employees who lost their life while performing their duty were given employment letter on June 1st, 2019.
Kayakalp Samadhan has been conceptualized by CMD CCL Sri Gopal Singh to facilitate the grievance redressal processes in a time-bound manner. Once complaints is registered at Area level or at Samadhan Centre, Darbhanga House, Ranchi, acknowledged is given to the complainant and within 30 days, reply is given whether their grievances can be solved as per norms of the company or if not then with valid justification.
CCL has set up robust Samadhan Cell at CCL Headquarters as well as all area level to solve the grievances of the stakeholders. There is also toll free number i.e., 18003456501 where one can lodge his or her complaint round the clock.
Talking about the effective functioning of Samadhan Centre, Sri Gopal Singh said that the company is committed to solve grievance by ensuring timely resolution of complaints. He further said that resolving stakeholders’ complaints in a speedy and meaningful manner is very important as they are members of CCL extended family,” Shri Singh said. He also gave specific instructions to all area GMs to interact with stakeholders to solve their grievances at their end.
The programme was organized by General Manager (P/IR) Sri Umesh Singh and his team.